How do I prepare for a large package delivery or return

• Remove snow, ice, and any obstacles from the driveway and stairs (if applicable).

• Clear an area in the house for item drop off (for threshold, room of choice, and white glove deliveries only).

• Inspect packaging and items, and note any missing, damaged or incorrect items.

• Ensure a service elevator is booked in advance.

• Inform drivers of the loading dock location and entrance (if available).

• Clear an area in the unit for item drop off (for threshold, room of choice and white glove deliveries only).

• Inspect packaging and items, and note any missing, damaged or incorrect items.

1. To The Door

2. Threshold

3. Room of Choice

4. White Glove

• Our skilled team of delivery drivers will leave the items outside of the door of your house or inside your condo or apartment lobby.

• You will receive a notification at the start of the day with a link to track your order throughout the day.

• You will also be able to verify your contact information, address and order details on the tracking page. If you would like to make any updates, please reach out to our team via Live Chat.

• You will receive a notification when the drivers are 1 stop away from your address.

• Your signature will not be required upon receiving the items.

• This service does not include package removal nor assembly.

• Our skilled team of delivery drivers will move the items into your house or unit and place them in the immediate entryway.

• You will receive a notification at the start of the day with a link to track your order throughout the day. You will be able to verify your contact information, address and order details on the tracking page. If you would like to make any updates, please reach out to our team via Live Chat.

• You will receive a notification when the drivers are 1 stop away from your address.

• Your signature will be required upon receiving the items.

• This service does not include package removal or assembly.

• Our skilled team of delivery drivers will move the items into your house or unit and place them in the room(s) of your choosing.

• You will receive a notification at the start of the day with a link to track your order throughout the day. You will be able to verify your contact information, address and order details on the tracking page. If you would like to make any updates, please reach out to our team via Live Chat.

• You will receive a notification when the drivers are 1 stop away from your address.

• Your signature will be required upon receiving the items.

• This service does not include package removal or assembly.

• Our skilled team of delivery drivers will move the items into your house or unit, place them in the room(s) of your choosing, and assemble the items if required.

• You will receive a notification at the start of the day with a link to track your order throughout the day. You will be able to verify your contact information, address and order details on the tracking page. If you would like to make any updates, please reach out to our team via Live Chat.

• You will receive a notification when the drivers are 1 stop away from your address.

• Your signature will be required upon receiving the items.

• This service includes package removal and assembly.

In the unfortunate event that you are not home to accept a delivery, our drivers and the support team will make multiple attempts to contact you for 15 minutes once they arrive. After that, if you are not able to be contacted, you will have to reschedule your delivery with the original vendor.

If you decide that you would like to cancel your order or not accept some items, please refer to our I want to return or cancel my order article.