The Status Of My Delivery Is Not Moving

Once a shipment is generated by the retailer, you will receive a unique Tracking Number. Enter that number into the below Tracking Page to get the up-to-date status of your package. 

This tracking event indicates that the merchant has created the order in our system and has yet to be processed.

If the shipment created event has been stuck for more than 4-5 business days, please reach out to the merchant directly to confirm the order status.

*Context not sure if we should include* Common delays are items are OOS or have yet to be sent to us by the merchant.

This tracking event indicates that the package has been prepared and is waiting to be picked up by our trucks on the day of delivery.

If your tracking has been stuck on this event for more than 5 business days, please reach out to the merchant.

*Context not sure if we should include* package is lost at WH level

This tracking event indicates that the package has been loaded onto our truck and is en route for delivery.

If there are any issues during the delivery day, your tracking will update to a new event with the reason listed.

This tracking event indicates that the package has been delivered! Please double-check your email for a Photo of the Proof of Delivery if you are having issues locating the delivered package.